Support Bundle JSON

Last updated: May 12, 2026

< 1 min read

The Support Bundle is a deeper diagnostic dump than the masked snapshot — only attach it to support tickets when the support team specifically asks for it.

What’s in it #

  • WordPress + plugin versions.
  • Active lane and full lane configuration.
  • Database schema version + table presence.
  • Last 100 entries from the MyBookaro log.
  • Recent webhook delivery failures.
  • Recent email send failures.
  • Pro: license state.
  • Pro: calendar connection state per provider.
  • System Status check results.

What’s NOT in it #

  • Customer email addresses, phone numbers, names.
  • Booking IDs/data (only counts).
  • WooCommerce order details.
  • OAuth tokens (only diagnostic flags).

Generate it #

WP Admin → MyBookaro → System Status → Download Support Bundle JSON.

Workflow #

  1. First, send the masked support snapshot in your initial ticket.
  2. Only generate the Support Bundle JSON if the support team asks.
  3. Treat the file as sensitive — store/transmit accordingly.

Related docs #

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