Refund and Returns Policy

1. What is covered

This Refund Policy applies to:

• Initial purchases of MyBookaro Pro (Single, Plus, or Agency tier);
• Annual renewal payments for MyBookaro Pro;
• Add-on bundles purchased directly from mybookaro.com.

This policy does not apply to MyBookaro Lite (the free version distributed on wordpress.org) — there is no transaction to refund. It also does not apply to purchases made through third-party resellers; in that case, please contact the reseller directly.

2. 14-day money-back guarantee (initial Pro purchase)

If you are not satisfied with MyBookaro Pro within 14 calendar days of your first purchase, request a refund through the support portal and we will refund the purchase price in full. No reason required.

The 14-day window starts on the date the original payment was completed. After the 14th day, the guarantee no longer applies and Section 3 governs.

3. Renewal refunds (7-day window)

Annual renewals automatically charge your payment method on file 12 months after the previous payment (see the Terms of Service, Section 6). If you missed the renewal-reminder email or no longer need MyBookaro Pro, you can request a refund of a renewal charge within 7 calendar days of the renewal date, provided you have not yet processed any bookings in the new term.

Outside the 7-day window, renewals are non-refundable. You can always cancel auto-renewal at any time from your account dashboard — see Section 6.

4. What is not eligible for a refund

• License upgrades. If you upgrade between tiers (for example Single → Plus → Agency), the price difference paid for the upgrade is non-refundable.
• Add-on bundles older than 14 days. Optional add-on bundles are subject to the same 14-day window as the initial Pro purchase, measured from the add-on purchase date.
• Repeat refund requests. If you have previously received a refund on a MyBookaro purchase, subsequent purchases on the same account are non-refundable. You are welcome to continue using Lite.
• Chargebacks. Initiating a chargeback or payment reversal with your bank or card issuer without first contacting our support team waives your right to a refund under this policy and may result in the account being terminated (see Terms, Section 16).
• Sites that have processed live bookings. For renewal refunds in the 7-day window, the renewal must not have been used to process customer bookings. If the renewal has been used in production, the renewal is non-refundable.
• Taxes and processing fees. Where local law allows, we refund the full amount you paid us, including VAT/GST. Where third-party payment processor fees are non-recoverable on our side, those fees may be retained — we will tell you upfront if this applies to your refund.

5. How to request a refund

To request a refund:

• Sign in to your account at /my-account/;
• Open a support ticket with the subject “Refund request”;
• Include your order number (it’s in your purchase confirmation email);
• If you are within the no-questions-asked window, that’s all we need. Outside the window, briefly tell us what went wrong — we read every reply and use feedback to improve the product.

Refund requests submitted via email, social media, contact forms outside the support portal, or comments on community forums will not be processed. The support portal is the only channel — this protects you (account verification) and us (audit trail).

6. Cancelling auto-renewal

You don’t need a refund to stop future renewals. You can cancel auto-renewal at any time without affecting your current paid term:

• From the account dashboard → Subscriptions → Cancel auto-renewal;
• Or by opening a support ticket requesting cancellation.

Cancellation takes effect at the end of your current paid term. You keep access to Pro updates and support until the term ends. Cancellation alone does not entitle you to a partial refund of the unused portion of the current term.

7. Processing time and method

Approved refunds are processed back to the original payment method within 10 business days of approval. Bank settlement adds 3–10 additional business days, depending on your card issuer and country.

If the original payment method is no longer active (cancelled card, closed account), please tell us in your support ticket so we can arrange an alternative refund route — we may ask for documentation to verify your identity before sending funds to a different account.

8. On refund

When a refund is issued:

• Your MyBookaro Pro License Key is deactivated;
• You lose access to updates and support tied to that license;
• The GPL plugin code itself continues to run on your Site — at your own risk and without warranty;
• You should uninstall paid Pro features from any Site where you no longer hold a valid license, to comply with Section 4 of the Terms of Service.

9. Disputed refunds

If we decline a refund request, we will tell you why and which clause of this policy applies. You may appeal a refusal by replying to the same support ticket within 14 days; appeals are reviewed by a different member of our team. After the appeal decision, our determination is final under this policy — though it does not affect any non-waivable consumer rights you may have in your jurisdiction.

10. Consumer rights and statutory protections

Nothing in this policy limits any statutory consumer-protection rights you may have in your country of residence. If you are an EU/EEA/UK consumer purchasing for personal (non-business) use, the EU/UK distance-selling rules provide an additional 14-day withdrawal period, which runs in parallel with — and does not extend — the 14-day money-back guarantee in Section 2. Where those statutory rights provide stronger protection than this policy, the statutory rights prevail.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of the page reflects the most recent revision. Changes that affect transactions already in progress do not apply retroactively — the version of this policy in effect at the time of your purchase governs.

12. Questions

If you are unsure whether your situation qualifies for a refund, open a support ticket and ask before assuming. We would rather have a quick clarifying conversation than have you initiate a chargeback. Most refund-eligibility questions get answered within one business day.

This policy is operated by Anastasiou Konstantinos (sole proprietorship «ΑΝΑΣΤΑΣΙΟΥ ΚΩΝΣΤΑΝΤΙΝΟΣ»), Vasileos Georgiou 78, Almyros, Greece, VAT / ΑΦΜ EL135141174 (ΔΟΥ Nea Ionia Volou), anastasiou.ks@gmail.com. It forms part of, and must be read together with, our Terms of Service.